Overview
goalq Premium is an auto-renewing subscription, offered monthly or yearly, that you buy inside the goalq app through the Apple App Store or Google Play (each a "Store"). The Store processes the payment and acts as the seller of every purchase. We receive the status of your subscription through our subscription management provider, RevenueCat, and we never see your payment details.
Refunds for Premium are decided and issued by the Store that sold it. Deleting the app or your goalq account does not cancel your subscription.
This policy is part of our Terms and Conditions, which contain the complete conditions of Premium.
Prices and billing
- The Store shows you the price, the billing period and the renewal terms before you confirm the purchase. Prices are shown in your local currency and include the taxes that the Store applies in your country.
- Payment is charged to your Store account when you confirm the purchase.
- Automatic renewal: your subscription renews automatically at the end of each billing period, at the then-current price, unless you cancel it. On the Apple App Store, it renews unless auto-renewal is turned off at least 24 hours before the end of the current period, and the renewal is charged within the 24 hours before the end of the current period. On Google Play, it renews unless you cancel it before the renewal date.
- Price changes: the Store tells you in advance about any price change for your subscription and, where its rules or the law require it, asks for your agreement before the new price applies. If you do not agree, you can cancel before the change takes effect.
- Failed payments: if a renewal payment fails, the Store may try again and may give you a grace period during which Premium stays available. If the payment cannot be collected, Premium ends.
Free trials and offers
We may offer free trials, introductory prices or promotional codes. Their conditions, including their duration, the price that applies afterwards and who is eligible, are shown in the app and by the Store before you confirm. Unless you cancel before the end of a free trial (on the Apple App Store, at least 24 hours before its end), it automatically becomes a paid subscription. Eligibility is determined by the Store and may be limited to one offer per Store account. Promotional codes are redeemed through the Store.
How to cancel
You can cancel at any time in your Store account:
- iPhone or iPad: open Settings, tap your name, then Subscriptions, select goalq and tap Cancel Subscription.
- Android: open the Google Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions, select goalq and tap Cancel subscription.
- In the app: "Manage subscription" on the Premium screen opens your Store's subscription settings.
After you cancel, Premium stays available until the end of the period you have already paid for. We do not give refunds for the unused part of a period, except where the law requires it or the Store grants one.
Refunds
Apple App Store
Purchases made through the Apple App Store can only be refunded by Apple. You can request a refund at reportaproblem.apple.com or from the purchase history in your Apple account. Apple decides on your request under its own policies; we cannot issue refunds for App Store purchases.
Google Play
Within 48 hours of a purchase, you can request a refund directly from Google Play, through your order history. After 48 hours, contact us at support@evaloha.com: we review each request and, where appropriate or required by law, issue the refund through Google Play.
Duplicate charges and technical issues
Two cases apply everywhere:
- Duplicate charges: if the same purchase is charged twice, contact us and we will help you obtain a refund of the duplicate from the Store; for Google Play purchases, we refund it ourselves.
- Technical issues: if a technical issue on our side prevents you from using Premium, contact us at support@evaloha.com. We will resolve it or, if that is not possible, help you obtain a refund from the Store; for Google Play purchases, we refund it ourselves.
How refunds are paid
Refunds are paid by the Store that sold Premium, to the payment method used for the purchase; this also applies to the refunds we issue for Google Play purchases. How long a refund takes to appear on your statement depends on the Store and on your bank or card issuer.
Right of Withdrawal (EU Consumers) and Right to Cancel (UK Consumers)
If you are a consumer in the European Union or the United Kingdom, you can withdraw from your purchase within 14 days. Because the Store is the seller, the withdrawal is made with the Store: on the Apple App Store through reportaproblem.apple.com within 14 days of receiving your receipt, and on Google Play through its refund process. You can also send us your withdrawal notice, for example with the model form in our Terms and Conditions, and we will help you complete it with the Store.
Premium starts as soon as you buy it. If you withdraw after it has started, you may have to pay for the part of the subscription already provided, and the right of withdrawal may no longer apply once the service has been fully provided, as permitted by law. The detailed conditions are set out in the "User rights" section of our Terms and Conditions and in the Store's terms.
Right of Regret (Brazilian Consumers)
If you are a consumer in Brazil, you can withdraw from your purchase within 7 days of the purchase, through the Store's refund process or by contacting us at support@evaloha.com.
Deleting your account
Deleting your goalq account does not cancel your subscription, and the Store keeps charging you until you cancel it. Please cancel your subscription in your Store account before you delete your account. If you later create a new account with the same Store account, you can use "Restore purchases" on the Premium screen to try to link an active subscription to it.
Rewarded Ads
Watching a rewarded advertisement to earn Q points is not a purchase. Like all Q points, Q points earned this way have no monetary value and cannot be refunded or exchanged.
Q bot Packages on Telegram
Q bot Packages are paid packages for a Telegram group or channel that uses Q bot, goalq's Telegram bot. They are separate from Premium: a Q bot Package belongs to the group or channel for which it was bought, it does not unlock anything in the goalq app, and Premium does not include it.
- Buying: inside Telegram only, with Telegram Stars. The package, its questions and its price are shown before you pay.
- Renewal: a package renews automatically every 30 days until it is cancelled.
- Promo codes: a promo code can give a group a package free of charge for the period the code states, once per group and only for a group that has never had a package or a free period before. Nothing is charged and nothing renews by itself: when the free period ends, the group returns to the free plan unless an admin buys a package.
- How to cancel: in Telegram, under Settings → My Stars → your subscriptions. Removing Q bot from the group also stops the package from renewing. The package stays active until the end of the period already paid for.
- Refunds: send Q bot's /paysupport command or write to us at the address below. A refund of Telegram Stars is returned to the Stars balance of the person who paid. The rights described above for EU, UK and Brazilian consumers apply to Q bot Packages too.
How to Request Help
Email us at support@evaloha.com with:
- the email address of your goalq account
- the Store you bought Premium from (Apple App Store or Google Play)
- the date of purchase and, if available, the order or receipt number
- the reason for your request
We usually reply within two business days.
Contact
If you have any questions about this policy, please contact us at:
Evaloha LLC (goalq)
Principal office: 2125 Biscayne Blvd, Ste 204 #28241, Miami, FL 33137, USA
Owner contact email: support@evaloha.com